Coordinator, Community Management

Coordinator, Social Community Management

Are you passionate about building and nurturing online communities? Do you thrive in dynamic environments where you can engage with audiences and represent a brand effectively? tarte cosmetics is seeking a coordinator to support day to day community management on all brand social platforms. The ideal candidate should be extremely detail oriented with a passion for social media.

Responsibilities:

• Build and maintain brand's online community by fostering meaningful interactions and relationships with our audience.
• Monitor all social media platforms to stay informed about community sentiment, trends, and discussions.
• Respond promptly and effectively to community inquiries, comments, and feedback, demonstrating excellent customer service skills.
• Maintain flexibility with working hours, requiring availability during evenings or weekends to address community needs and engagement.
• Demonstrate meticulous attention to detail in all aspects of community management, ensuring accuracy and consistency in messaging and interactions.
• Prioritize tasks effectively, understanding when to escalate issues and when to address them independently to maintain community satisfaction.
• Troubleshoot technical or interpersonal issues within the community, implementing solutions promptly and effectively.
• Utilize strong communication skills to convey brand messaging and values authentically, engaging with community members in a compelling and relatable manner.

Requirements:

• Bachelor's Degree
• 1-2 years experience in community management or a related field, with a track record of successfully building and engaging online communities.
• High proficiency in all social media platforms including Instagram, TikTok, Twitter, Facebook, Snapchat, etc.
• Excellent communication skills, both written and verbal, with the ability to tailor messaging to diverse audiences and platforms.
• Proficiency in social media monitoring and management tools, with a keen understanding of social media trends and best practices - experience with Sprout Social a plus
• Strong organizational skills, with the ability to manage multiple priorities and deadlines effectively.
• Demonstrated problem-solving abilities, with a proactive approach to addressing challenges and finding solutions with a sense of urgency.

Our Perks:

• Salary range: $64,350-65,000 (compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
• Medical, dental, vision, 401k plan & access to health and wellness programs
• Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more!
• Hybrid work policy
• Gratis, employee discount on tarte.com, team give-back initiatives
• Friendly, fun, creative & collaborative work environment

Tarte is an equal opportunity employer.